Creating a Culture

95 % of all our concerns and challenges can be prevented by generating and creating a culture.

1. Problems are self-created - problems are not reality. Problems are things that we define as such.

2. Challenges are self-fulfilling - we can overcome these, and decide exactly how we want to do so.

3. Set the agenda, win the debate - if we establish the environment, we can control 90% of what's happening and the 10% that we cannot we are prepared for. If we set the agenda, we set ourselves up for success.

4. You cannot sell what you don't already own - in order to teach or get buy in from others around us we need to take ownership over what we are preaching. Ownership means we believe in it.

5. 212 degrees water boils, at 211 degrees it does not - one degree makes a huge difference between steam and water.

6. People wear nametags, nametags do not wear people - do not forget the reason why. We are serving the person, not the nametag.